Apologies for the down time. It was a 5 hour fix! What happened? We experienced a server crash mid-day, and of course when it rains, it pours. Once the servers were brought online, we loaded our weekly backups to restore everyone's accounts, and we then learned that the databases had been corrupted during the crash.
Good News: We spent yesterday resetting all accounts, and uploading them one by one and by 5am all accounts had been restored. We truly apologize for the inconvenience this caused, but please note we worked tirelessly to get everything sorted. Everyone should be back to normal, but if any of you are still having issues, please get in touch with us so that we may fix it immediately.
Saturday, November 20, 2021